Emergency Information

Weather update | March 22, 2018

Campuses open today, no delays

All Massachusetts campuses will be open and operating under normal office hours today, March 22. All scheduled classes will take place. 


Emergency Contact Information

Northeastern University is committed to providing members of its community with a safe and secure place in which to live, work and study.

The University is prepared to respond to emergencies and urgent situations that require immediate action. A trained team of police officers, EMTs, health and counseling experts, student affairs and residential life staff, and other professionals form a coordinated group that is able to manage a wide range of potential situations.

NU ALERT – Emergency broadcast communication messages

In case of emergency or crisis situations that require immediate notification, University officials will deploy the NU ALERT system, which sends email, voicemail and text messages to students, faculty and staff. NU ALERT is intended to communicate pertinent information and, when appropriate, provide directions to those in the affected area(s).

Examples of crisis situations range from snow storms to national emergencies that have a local impact.

PLEASE NOTE: The NU ALERT system broadcasts messages to the email addresses and telephone numbers students, faculty and staff have provided the University. It is important that the information is accurate and up to date. Students, faculty and staff can change or update their contact information by logging into the portal at www.myneu.neu.edu and following the instructions. The information you provide is kept completely confidential and will only be used to provide updates to the NU ALERT system.
Important contact information

NUPD – Northeastern University’s Public Safety Division

Emergency Number
Police, fire and medical emergency (617) 373-3333

Non-Emergency Police Number
(617) 373-2121
(617) 373-5761 (Fax)
(617) 373-3934 (TTY)

Personal Safety Escort Program
(617) 373-2121
Provides personal safety escorts for persons walking from one point on campus to another, and traveling from the campus to their off-campus residence after dark (within one mile of the campus).

Snow Emergencies
(617) 373-2000

+1 312.470.3108 – Northeastern WorldAware

Contact Northeastern WorldAware’s 24/7 assistance hotline for medical and security assistance and information abroad. For more information about WorldAware, click here. International collect calls are accepted. 

If you require the immediate services of first responders in your location abroad, you will need to know how to contact the police, an ambulance, and/or the fire department. Not every country uses “911” as its emergency contact number. To find the emergency contact number for your location, refer to travel.state.gov/destination. Select or search for your location and look for the emergency number under “Safety and Security.” Please be advised that English-speaking operators may not be available. If you are unsure about the quality or availability of emergency response services in your location, contact WorldAware for guidance.

We Care Support System
(617) 373-4384

We Care is in place to aid departments in developing their own systems to deal with student crisis, as well as to aid faculty and staff who request guidance in identifying existing Northeastern resources for students.

Location: 104 Ell Hall, Office of the Vice President of Student Affairs
Open Monday through Friday.

Employee Assistance Program (EAP)

Human Resources Management
Location: 250 Columbus Place

The Center for Spirituality, Dialog, and Service
(617) 373-2728 
Location: 2nd and 3rd floors of Ell Hall
Open seven days a week.

University Health and Counseling Services
(617) 373-2772
Location: Forsyth Building on Forsyth Street, Suite 135.
Open Monday through Saturday.